KILUVU

Attendu depuis près de 15 ans, le dossier médical partagé (DMP), sorte de carnet de santé numérique, est désormais une réalité. Voici ce qu'il faut savoir sur ce dispositif.

Via Vigipharm

Big data, analytics, wearables, dossiers médicaux numérisés, télémédecine… La santé connectée se développe à grande vitesse.
Via nathalie Bissot-Campos

Using a slightly dry but useful typology model, we can look at the various development stages of CRM.

• Operational CRM: 'reengineering the customer-facing business processes and systems to ensure the efficiency and accuracy of day-to-day operations across sales, marketing and customer service'.
• Analytical CRM: Storing, extracting, interpreting and reporting on customer data - to optimise business decisions and support customer-centricity.
• Collaborative CRM: 'integration of the front- and back-office processes that combine to support customer interactions.'
• Social CRM: Deliver a consistent customer experience across social media, using analytics to support customer conversations and response handling. Integration of social data with broader CRM.

Via Marteq