""This article provides a general review of the literature on the nature and role of empathy in social interaction for information professionals working in a variety of information and knowledge environments. ‘Relational agency’ theory (
Scooped by
Théophile Prevel
onto Knowledge Management & Knowledge Sharing |
Obviously emmpathy is to be considered with great interest in KM & KS, as its facilitate communication within the knowledge network, helps to break knowledge barriers, etc...