How can businesses keep up with customer expectations for social media follow-ups? | SmartBlogs | Latest Social Media News | Scoop.it

SmartPulse — our weekly nonscientific reader poll in SmartBrief on Social Media — tracks feedback from leading marketers about social media practices and issues.


This week we asked, When you post about a brand on a social network, do you expect that brand to see that post and respond in some way? The results: