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I know of a global organization where people are hired for their technical expertise, not their interpersonal skills. When a key team started to have a lot of friction and constantly missed deadlines, they brought in a leadership coach for the leader of that team. The coach found that the leader was only focused on his own perspective of what was going wrong with the team. He had no sense of what people on the team thought or felt.
He never tried to learn how they saw things, let alone get to know them. What this leader lacked was skill at teamwork, a competency of emotional intelligence.
Via David Hain, Kevin Watson
