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Conflict is opportunity. Although many of us find conflict stressful, conflict has many benefits.
As a mediator, I have witnessed the strong emotions produced by conflict. I have also seen how conflict dealt with in a healthy way can enhance our problem-solving capabilities, increase productive communication, promote self-awareness and build relationships. When we avoid conflict or become confrontational or aggressive, this erodes relationships and creates feelings of resentment.
Conflict is a natural part of the human experience. Conflict is not wrong or bad; it does not mean you are failing. Conflict shines a light on something that is not working, so use this opportunity to learn about yourself and others.
The next time you are facing a conflict, consider these five steps when formulating your response:
