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Scoop.it!
You know those moments when you’re at a dead end in a conversation with your boss, partner, or airline customer service rep? Whether it’s explicitly stated or not, your counterpart is saying, “There’s nothing more I can do,” or “This conversation is over,” but you’re not ready to throw in the towel. Via Peter Verschuere 
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Scoop.it!
Leadership is not about having the right answers, it is the ability to ask the correct questions.
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Scoop.it!
If you watched the presidential debates, you may have come to the conclusion that answering questions is optional. If you don’t want to provide an answer, simply insert your own topic and carry on.When you’re at work and your client or boss asks a question, however, it’s not always smart to change the subject and promote your own agenda. Questions need to be addressed.
The right strategy to do that without sounding like a politician, says Stan Steinreich, president and CEO of Steinreich Communications, a New York City-based public relations firm that specializes in crisis management, "is not to dodge, but rather to satisfy the questioner." From politely declining, to giving information you are willing to share, here are nine ways to address a question you don’t want to answer. Via The Learning Factor
The Learning Factor's curator insight,
October 30, 2016 5:46 PM
Take a beat, watch your tone, and other techniques to deal with a challenging line of questioning.
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Reframing a problem helps you see it as an opportunity, and Seelig offers three techniques for finding innovative solutions: 1. Rethink The Question Start by questioning the question you’re asking in the first place, says Seelig. "Your answer is baked into your question," she says.
Via The Learning Factor
Maggie Lawlor's curator insight,
September 11, 2015 2:45 AM
To really make this work, add a dose of people who DON'T think like you - those you regularly disagree with, or wonder what planet they are on. The follow these three techniques and stay open to all the ideas generated. 
Nancy Barnett's curator insight,
October 14, 2015 10:36 AM
I love this idea about "frame-storming". The answers we get do depend on the way we ask the question. |
