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Mention the word “plan” to most managers and the image that springs to their minds might well be a travel plan. Drawn up by travel agents, these lay out in clear and certain terms the sequence of your trip and what to expect when, specifying: where you’re going from, your destination, where you’ll stay en route and when, how you’ll travel, and so forth. Or they’ll think of the kind of plans builders employ, often referred to as “blueprints.” The result is much the same as with travel: a specific beginning and end with precise steps along the way. Both plans are neat, prescribed, determined — and manageable. You figure out what to do and then do it. But not all types of plans have that level of precision. In a fluid, unpredictable environment you need to have a very different understanding of plans and planning
