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We learned how to give feedback. One important step this team took to improve its performance was to create a sort of social contract. They agreed to a number of behaviors they wanted to hold themselves accountable for. The team started practicing a "scoring" technique to track how well they practiced the behaviors individually, and learned how to give feedback to explain their scores for each other.
Teams like Litster's often include a number of common elements in their "operating agreements." Some items might include avoiding blame, looking for the root cause of a problem, communicating messages even when they're hard to say, and receiving messages without defensiveness even when they're hard to hear.
Via The Learning Factor
We've all encountered organizations that are going through a lot of change. I recently worked with an organization going through a transitional phase--they had a new division and even that division had gone through a major overhaul so they could be higher functioning within the whole of the company. All of that change can be hard on a team.