Measuring the Networked Nonprofit
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Curated by Beth Kanter
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Chief Marketing Officers See True Value in Social Media

Chief Marketing Officers See True Value in Social Media | Measuring the Networked Nonprofit | Scoop.it

Curated by Beth Kanter

http://www.bethkanter.org


Buzzword:  Social Data


From a survey of 100 CMOs by Bazzarvoice.  Five years ago I used to say that the value of social media was that it was a free focus group to help organizations improve what they're doing.    Now that we have more sophisicated tools for monitoring social conversations and making sense fo the data - and hopefully better skills doing this - here the quantified value.


Some of the survey’s most interesting statistics and findings:
Making predictions: Nearly half of CMOs have used social data to make predictions or forecasts.


Discerning trends: The areas where Chief Marketing Officers believe social data is most effective is in indicating “discernible trends or patterns that may impact the business” (83%) followed by “consumer demographics and/or psychographics” (81%).


Brand awareness: Over 82% of CMOs believe social data has a measurable impact on brand awareness.


Decision making: Over 89% say that social data has influenced their decisions and 21% of those surveyed say social data affects at least one in five decisions they make.


Is your nonprofit making sense of social data?

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PhilanTopic: Philanthropy’s Data Dilemma

It's not that philanthropy doesn’t have anything to bring to the Big Data party. Think about it. Foundations possess resources, something most people do not. And they possess something even fewer people have, flexible resources. As a consequence they are surrounded by those hoping for their support, an endless stream of the brightest and most committed talent on the planet, people with amazingly creative ideas about how to solve the world's pressing social, economic, and environmental problems. But what's visible to the outside world -- the rare project that is actually approved and whose one-line description eventually makes it on to a foundation tax return and (maybe) a foundation Web site -- is merely the tip of the iceberg. (And a surprising number of foundations don't have Web sites at all.) Moreover, most of the (increasingly digitized) concept notes, project proposals, progress reports, evaluations, research, and strategy deliberations produced by foundations are unavailable for mining within individual foundations, across the field, or by anyone else interested in understanding philanthropy's immense contribution to making a better world.

When it comes to data, foundations have the defects of their virtues. They are endowed, independent institutions with the freedom to innovate, experiment, and stick with challenges for the long run. But their independence too often creates isolation: whatever data they do collect remains locked within thousands of knowledge silos. America's foundations are changing, to be sure, but while many are still focused on catching up with the paradigm shift from giving money away to social investment, the next wave of change is already crashing over them. Either the philanthropic sector masters the technology of managing information and develops the habits of generating and sharing knowledge, or it risks being left behind. Yes, it will continue to do good in the world, but do we really want to settle for being, as Bart Simpson put it, an "underachiever and proud of it?"

That said, getting philanthropy to embrace the era of Big Data need not be a Herculean challenge. Technology is on our side, and by not doing some things we can free up time and resources to start doing others. Here is a partial list of what that might look like.

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Networked Nonprofits Collect, Analyze, and Apply Social Data To Organizational Decisions

Networked Nonprofits Collect, Analyze, and Apply Social Data To Organizational Decisions | Measuring the Networked Nonprofit | Scoop.it

Curated by Beth Kanter

http://www.bethkanter.org


This is the second reference I've stumbled upon that talks about social media tracking/monitoring and metrics as "social data."   This is great reframing in the context of Networked Nonprofits - and measuring their activity. 


Here's the bit that caught my eye:


Whether it be for learning when is the best time to tweet for your audience or keywords that bring traffic to your website, data can be used in some form or another to influence communication strategy (including future social efforts), improve customer service (including resolving complaints), inform product development and understand consumer interests, habits and behavior.


In order for this to happen with nonprofits:


(1)  They already need to have a "data-informed" culture

(2)  They need foundational skills in collecting, analyzing, and applying social data.  This could be:

a)  Brand Monitoring

b)  Influencer Research
c)  KPI/Metrics to track performance of content on different channels, plus content analysis

 

Most importantly,  there needs to be someone on staff who is responsible for the task beyond a quick hit of looking a monthly spreadsheet.  Should also be an organizational process, given priority and importance. 


How does your nonprofit think about "social data" in the context of collecting data, sense-making, and applying it to decisions.

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