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![Social Media Is Changing The Customer Experience [INFOGRAPHIC] | Social Marketing Revolution | Scoop.it](https://img.scoop.it/lY6zynPWUWo4MB3Dm4bd1Dl72eJkfbmt4t8yenImKBVvK0kTmF0xjctABnaLJIm9)
16 Percent Of Customer Support Enquiries Now Come Via Social Media [INFOGRAPHIC]
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Scooped by Martin (Marty) Smith |
Scoop.it!
Martin (Marty) Smith's insight:
16% of all customer service inquiries come via social media. Is your company listening?
"51% trust on line customer forums more than an organization's website." One of the many reasons why companies should invest in social media.
Agree with the idea that 56 percent of customers who use social media to interact with an organisation feel a stronger connection with that brand.Social CRM is becoming an inevitable trend. Also, during this process, mobile technology can have great influence on customers' experience as well as brand loyalty.