:: The 4th Era ::

Don’t ad lib when emotion is high. Prepare yourself to respond to an angry employee. Develop a plan. How to respond to an angry employee: #1. Emotion comes first. Diffuse hot emotion before solving tough issues.  Hot emotion, like stress, makes people stupid. Show respect. Treat people with courtesy, even if they are discourteous. Listen quietly until…

Via Tom D'Amico (@TDOttawa)

We might spend days, months, or even years trying to figure someone out. Is he who he says he is? Should I trust her? The wheels in our head spin as we think of all the variables and how they'll play out.

 

And still, we keep hearing that we should just listen to our instincts. Complicated questions, simple answer. What should we do, and where did this whole idea of the gut instinct come from, anyway?

 

Intuition isn't some magical, mysterious quality that we carry with us. It actually comes from the knowledge and past experiences that we all carry. Even if we're unable to explain why we feel the way we do, there's a logical explanation behind our gut feelings.

 

Whenever you encounter anything new, the unconscious side of your brain is constantly making assessments. It takes in certain cues, such as a smile or parts of a story, and then matches it with something similar in our database of memories to come up with a conclusion. Meanwhile, our conscious side remains unaware of this rapid process taking place.

Via The Learning Factor, Dennis Swender