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The kiosks promised to make life easier for shoppers and stores. Instead, they’ve done the opposite
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Scooped by Graham Watson |
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I've 'scooped' this because self-checkouts something that fascinate me. This article summarises many of my frustrations - and might get you thinking about the human resource and operational issues that are raised.
In the first instance, the rise of the self-checkout has also seen an uptick in shoplifting, which will affect supermarket revenues. Equally, despite the 'promise' of lower costs because of fewer checkout assistants, you still need to employ someone to monitor the self-checkout.
I would also add that I think that there's been no innovation in the sector, because supermarkets have little incentive to invest in them. They are good enough - but no more. Given the cost implications for the firms, I've often thought that shoppers using them should getting a tiny discount on their shopping..