Customer service software provider Freshdesk unveiled the launch of Freshsales, a customer relationship management (CRM) solution designed for sales reps working in high-velocity environments.

The solution will offer a number of integrated capabilities, including:

• Built-in phone and email, where conversations can be automatically captured and analyzed;
• Lead scoring capabilities;
• User behavior tracking, with visibility into prospects’ actions taken on web and in-app;
• Visual sales pipeline, with deals displayed in a graphical view;
• Contact, lead, deal and account management features;
• Reports; and
• Mobile apps to provide sales reps access on the go.