Intermediate/ Digest...
Marketers produce campaigns to generate an inquiry, then qualify that interest with a series of outbound communications, and finally pass the qualified lead to a sales rep for follow up. From that point, it can take more than a year to close, and involve a slew of people on the customer side, from purchasing agents, to technical specifiers, to decision-makers.
The sales process is also complex, involving not only the face-to-face account rep, but also sales engineers, inside salespeople, and others. They help get all the buyers’ questions answered, negotiate the terms, deliver, install and trouble-shoot the product, and do whatever else needs to be done to satisfy the customer’s needs.
So, consider the difficulty of establishing the numbers that go into an ROI calculation in this kind of situation. You can’t blame B2B marketers for throwing up their hands and relying on interim metrics like response rate and cost per lead.
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