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Ad hoc, as opposed to strategic, technology selection can lead to three types of problems:
Gaps and overlaps: Gaps occur when the selection of tools leads to missing functionality. Overlaps are, of course, the opposite—they occur when a company has two (or more) tools that perform the same function.
Suboptimal tool selection: Again, there are two types of risks here. The first is taking the wrong approach to tool selection. The second risk is in purchasing the wrong specific tools.
Insufficient or improper services: Tools don’t solve problems by themselves. Improving marketing operations and maximizing the value of technology investments requires properly and fully utilizing those tools. That in turn requires investing in the right mix of services.
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Marketing Organization & Technology
- 68 percent of marketers have a strategic plan for their MarTech stack to ensure that they have a robust, open platform to share data and integrate with other technologies.
- 96 percent of marketers surveyed believe that it is critical for a new vendor to be able to integrate with their existing technology.
Lifecycle Marketing
- 39 percent of marketers devote less than a quarter of their budget to customer engagement programs, and more than two-thirds of marketers do not have customer referral programs. While the emphasis is on customer acquisition, marketers are beginning to understand the significance of engagement marketing and how this approach will become critical to all marketing strategies.
Usage and Effectiveness
- 44 percent of marketers find that having relevant content for each audience is the biggest challenge to scaling their program effectiveness.
- More than a third (34 percent) of marketers are practicing account-based marketing (ABM). As this figure rises, marketers will need clear strategies to overcome the challenges of implementing ABM, such as sales and marketing alignment (24 percent of respondents cited team alignment as the top challenge).
Multi-Channel Strategy
- Marketers must embrace a multi-channel approach to engage with today's empowered buyers and ultimately drive revenue for their organizations. Only 42 percent have a mobile-optimized website, and 26 percent are incorporating mobile advertising into their mobile marketing strategy, even though many marketers do not identify as mobile marketers.
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Relative to six years ago, most categories of software are still at least 50% higher in round counts, even if they are coming of their highs. This is an interesting trend because venture capitalists raised roughly equivalent amounts of money in 2014, 2015 and 2016. Despite this increasing amount of capital on investor’s balance sheet, 2016 was a slower year by round count. And this data implies that fewer earlier stage companies raised, which means there will be fewer Series Bs in 2017 and fewer Series Cs in 2018.
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Across a survey of more than 200 US marketers, Gartner found basic capabilities are now in widespread use, such as Web analytics, Web content management and email marketing platforms. Just 20 per cent of marketers surveyed aren’t currently using these solutions, and about 60 per cent are fully deployed. Interestingly, email marketing platforms had the highest penetration rate in retail (83 per cent).
Intermediate capabilities reflected more specific variations around the marketing approach. As an example, Gartner highlighted digital marketing analytics, lead management and multi-channel campaign management platforms. Less than half of marketers are currently using this trio of solutions, but more than 70 per cent are committed to deployments.
Less prevalent are advanced capabilities, but they’re rapidly being adopted. This list includes multi-touch attribution (fully deployed by 21 per cent of respondents), dynamic creative optimisation (31 per cent), A/B testing (33 per cent), and tag management systems (33 per cent). In addition, nearly one-fifth of marketers have plans to roll out personalisation, customer data or mobile marketing analytics platforms in the next two years.
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In line with its infamous proclamation that marketing will be spending more on technology than the CIO by 2017, recent figures from Gartner suggest CMOs will indeed to rivalling IT departments when it comes to technology expenditure this year. According to the analyst firm, the average CMO spending on technology during 2016 was 3.24 per cent of revenue, against 3.4 per cent of revenue for the CIO.
In addition, a new research report from The CMO Club found CMOs increasingly owning the digital strategy – more so than the CIO or technology chief – highlighting marketing’s growing technology role. That survey reported 60 per cent of marketers were defining the need and identifies a digital marketing or technology solution before turning to the IT function to act as implementer, and 13 per cent are also doing the implementations themselves.
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Steve Lucas, who joined Marketo Inc. as chief executive in October, thinks one new macro-event that could help kick the martech roll-up into high gear: a new U.S. president Jan. 21. Donald Trump has vowed to change tax laws to make tens of billions of dollars held overseas by U.S. tech companies more attractive to bring back home. “When you see this repatriation of cash coming in under the Trump presidency, you’re going to see significant growth in M&A,” Lucas said.
But that’s not the main reason he predicts rampant consolidation, which could come across information technology. Mainly, marketers are looking to reach consumers in a more personalized way, but do it at massive scale in real time. Of course, since Marketo’s key selling point is that it can offer a single view of customers at a scale of millions of consumers, and Lucas is looking to make Marketo one of the key consolidators, his comments can be seen as self-serving.
Nonetheless, he also may be right. It’s clear that marketers are looking for more intimate engagements with consumers. “Marketers need to engage with millions of people in a personalized manner at scale,” Lucas said. “It’s go digital or die.”
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Focusing on customers = more profitable marketing outcomes.
By embracing new technologies, creating each go-to-market strategy with a fresh approach, taking advantage of the insights that customer data and feedback offers, and connecting with the wider organization in order to direct better business strategies, CMOs are more than capable of driving revenue growth.
The expectations are more dynamic today and yes, the pressure is on to produce results. For marketers who can apply their creativity to coming up with the most impactful ways to utilize all the new and evolving tools at their fingertips through innovative strategies, and who can accept both the power and responsibility of the reborn CMO, driving growth should be a piece of cake.
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- Fragmented landscape ripe for consolidation. Adobe, Google, IBM, Oracle and Salesforce have the highest number of installations in place across nearly a quarter of the categories of martech in the survey. However, some categories — mobile marketing analytics, data visualization, SEM/SEO tools, ad verification services, and retargeting — have no reported deployments completed or underway from the big five.
- Marketers are moving quickly from the basics to sophisticated tools. More than half of the respondents have deployed the martech staples — web analytics, web content management and email marketing top the list followed by survey/customer insight tools, data management platforms and content marketing platforms not far behind.
- Adtech and martech converge in the most advanced organisations. Advanced marketers use more specialised technologies that deliver improved insights and business results through increased data use.
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I thought it would be fun to wrap up this year with the top five highlights from our 2016 conferences to set the stage for what promises to be an incredible 2017.
Number 5: Agile Organizations Take Flight
Number 4: Best of Breed is Big.
Number 3: Adtech is a MarTech appetizer.
Number 2: Marketing AI is (almost) here.
Number 1: Strategy matters more than ever.
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Nearly 50% of marketers believe that that better integration of their existing marketing technology would most advance their cross channel marketing efforts, this according to research from Winterberry Group and the DMA.
It’s bad news for the simple fact that there is in fact technology currently available to help those 50% of marketers who believe that that better integration of their existing marketing technology would most advance their cross channel marketing efforts. But, for whatever reason these same marketers are not using it AKA the 56% who think the martech industry is evolving faster than their companies’ use of marketing technology.
It’s as if marketers know there is a solution out there – or then again maybe they don’t. Maybe they don’t know what they don’t know i.e. the aforementioned 69% of marketers who feel their companies’ current marketing technology helps them better do their jobs.
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These five disruptions are:
- Digital transformation redefines “marketing” beyond the marketing department.
- Microservices & APIs (and open source) form the fabric of marketing infrastructure.
- Vertical competition presents a greater strategic threat than horizontal competition.
- AR, MR, VR, IoT, wearables, conversational interfaces, etc. give us digital everything.
- Artificial intelligence multiplies the operational complexity of marketing & business.
I’ll describe each one of these in more detail in their own post, starting here with Part 1: Digital Transformation.
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The presentation covers an update on the ad tech and mar tech sectors, the growth in M&A activity, and the top five digital advertising and marketing trends.
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Headache #1: Time.
Headache #2: Consistency and continuity.
Headache #3: Data.
One more headache: Alignment
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In a study by Ascend2, 63 percent of marketers say they have all the marketing technology they need. Nearly two-thirds don’t believe they need any more martech tools to run their marketing.
Not many of us work in organizations that don’t desire growth in our marketing function. This is hard to do without making some significant change.
You’ll need a new strategy for a big increase, but you also might need new tools, too. Remember what they say about doing the same thing and expecting a different result? Besides being a definition of insanity, it is not a way to improve your marketing results.
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• An enormous challenge for CMOs heading into 2017 is fully understanding the MarTech Landscape: Technology is transforming marketing faster than ever before.
• Coping with the complexity of vendor management will be a Key Challenge for CMOs
• The pace of Innovation is Outpacing the Ability for CMOs to Grasp It.
• More CMOs will Go Back to School (metaphorically speaking) to become more Data-Driven CMOs
• A Mega Technology Trend is that the Customer Experience (CX) will be Tracked, Better Understood through Integrated Mapping, and be the responsibility of the CMO
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The majority of marketers (72%) feel that the marketing technology landscape is changing either “rapidly” or at “light speed” — which is evident from the explosive growth we’ve seen in that landscape graphic over the past 5 years.
In contrast, the majority of marketers (67%) say that their company’s own use of marketing technology is evolving only “slightly” or “steadily” — or “not at all.”
This is Martec’s Law: technology is changing faster than organizations.
And while you might predict that the marketing technology landscape is bound to settle down soon, keep in mind that we’re now on the cusp on an explosion of new innovations in virtual reality, augmented reality, the Internet of Things, conversational interfaces, robotics, artificial intelligence, and so on. The next three years are likely to see more technological change than the last three. (Sorry.)
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- Gartner sees an upsurge in inquiries in the areas of Ad Blocking, B2B Marketing Analytics, and Mobile Wallets, driving their inclusion in the Hype Cycle for the first time this year.
- Predictive B2B Marketing Analytics has the potential to increase win rates, improve average deal size, and accelerate sales cycles.
- Personalization continues to be a challenge for the majority of marketers.
- Nine technologies have been removed from the Hype Cycle this year.
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1. Ineffective Lead Response.
An effective lead response process at the very top of the lead funnel – a process that combines telemarketing AND automated email response – can improve conversion rates, and demand generation ROI, significantly.
2. Poor Messaging.
You can throw all the technology in the world at your target market, and if your message doesn’t resonate with that audience, it’s all for naught.
3. Poor Content.
Content is hard work. But good content is the lifeblood of effective demand generation. By “good content” I mean information of value that speaks to your audience’s pain, problems, and challenges and not content that simply sings the praises of your product.
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Marketer's have allocated 12% of company revenue to the marketing expense budget to last year’s 11%.
CMOs have taken on responsibility for aspects of sales, IT and customer experience functions in 30% or more organizations.
27% of the marketing expense budget is now allocated to technology, or 3.24% of revenue in 2016 vs. CIO’s tech budget of 3.4% of revenue.
We’re also seeing a strong correlation between a CMO’s willingness to share in the risk and the size of the budget they’re able to command.
While the majority of marketing leaders expect budget increases again next year, the percentage of marketers bracing for a cut has grown nearly 5X from this time two years ago.
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"Wow! It may have taken place seven days ago, but I am still exhausted — and exhilarated — from our inaugural B2B Marketing Forumin Miami last week. Here is a short recap of what we covered during the two days..."
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Misleading headline. Should read "US in front of other countries in plans to add the most important MarTech tool"
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