Internal Communications Tools
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Internal Communications Tools
The Inside Story.  What Internal Communicators in every organization need to know:  tools, resources, how-to's, issues, strategies, and plans.  Find me on Twitter @kzinke
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Ultimate Guide to Internal Communications for 2020

Ultimate Guide to Internal Communications for 2020 | Internal Communications Tools | Scoop.it
Your one stop shop for everything you need to know about effective internal communications for your 2020 communications plan and strategy.

 

Read the full article to discover content on more than 20 IC topics as well as a link to download the free 45 page pdf guide.  

Kim Zinke (aka Gimli Goose)'s insight:

Wow!  This is an amazing resource. It provides a great summary on so many topics, examples, tips and tools, and links to supporting material and people.  Not only is this valuable for ICers, but if you have trouble explaining what you can do for an organization, I would recommend sharing this guide with your decision makers.

sflocalmoving's comment, April 28, 2022 5:37 AM
nice
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Guiding Non-Comms Colleagues Through Internal Comms Challenges | Alive with Ideas

Guiding Non-Comms Colleagues Through Internal Comms Challenges | Alive with Ideas | Internal Communications Tools | Scoop.it

"As an internal communicator a crucial part of your role is likely to be supporting and guiding a colleague through a comms challenge. They want your insight and expertise. That’s why they’ve asked for your input, isn’t it?


So when someone approaches you, how do you guide them through the ever-evolving world of comms? What do you get them to think about? And what is the opportunity for you personally and the comms team?"


Read the full article to find out more about these tips grouped by:

  • Shaping how comms can help
  • Input from our network
  • Other useful thoughts/tips/best practice ideas
Kim Zinke (aka Gimli Goose)'s insight:

What a wonderful treasure trove!  Communicators are taking on more of an advisor and coaching role. Be sure to bookmark this article as it provides so many ways for you to help others with their communication requests and challenges.

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How Leaders Can Create Informed Employees | Linked 2 Leadership

How Leaders Can Create Informed Employees | Linked 2 Leadership | Internal Communications Tools | Scoop.it

"Your employees are your lifeblood, and as a leader, one of your most important tasks is making sure they stay happy and productive. There are thousands of techniques you can use to boost employee satisfaction and output, but one of the more overlooked options is creating informed employees.


Knowledge is power.  When employees don’t know what’s going on, they feel much less connected to their companies. It becomes harder for them to do their jobs, they don’t feel any real urgency to create high-quality work, and their productivity declines. Because they aren’t engaged, they’re less willing to collaborate with peers and go the extra mile. They become bored, start going through the motions, and check out.


Informing employees takes more than sending cheesy, cheerful company newsletters and maintaining an office bulletin board. It requires transparency, creativity, and technology."


Read the full article to find out more about these four guidelines to ensure you’re informing your employees the right way:

  1. Honesty is the best policy
  2. Consistency is key
  3. Make it fun and easy
  4. Open your ears
Kim Zinke (aka Gimli Goose)'s insight:

These 4 tips should be every internal communicators mantra.  Sing it loud and sing it often.  Work with your leadership team to help them understand how simple the formula is and how you can help them achieve it.

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Behaviors of the Most Effective Corporate Communications Teams | SlideShare - Edelman Insights

"Edelman’s Corporate practice has identified what experience and research tell us about these truly mission-critical functions. We see three qualities that these “best of” teams foster for their enterprises: Audience-centricity, Behavioral Stewardship and Insight-based Evolution. This presentation demonstrates specific actions to take to exhibit these."


View the SlideShare above to find out more.

Kim Zinke (aka Gimli Goose)'s insight:

Great questions raised for each of the 12 steps listed under the three qualities.  The last slide shows five steps to turn theory into action.


Work your way through the 12 steps and five action points and you'll find you have a great foundation for yourself and your internal communications team.

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The Game Changer Inside the Company | Forbes

The Game Changer Inside the Company | Forbes | Internal Communications Tools | Scoop.it

"The internet is a game changer inside the company as much as it is in the outside world.

 

Both management and employees are challenged in ways never before experienced, stimulating questions about process, content, organization, engagement and security."

 

The article summarizes items from the 2013 report, “Best in Class Practices in Employee Communications,” that demonstrates the need for professionally managing the information challenges that are confronting the largest global companies and the risks of falling behind.  Many of these principles can be adapted by smaller organizations as well.

Kim Zinke (aka Gimli Goose)'s insight:

This is my favourite point from the article:  Create a roadmap for change, but expect detours on the road ahead. As fast as I initiate one communication method, I'm already looking for a new creative way to do it even better. I want to be prepared for when things change.

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16 Best Practices for Internal Communications | Enplug

16 Best Practices for Internal Communications | Enplug | Internal Communications Tools | Scoop.it

"How well a message is communicated is as important as the message itself. When it comes to internal communications, this certainly holds true. Company culture can give your organization a major strategic advantage in these changing times. What your culture consists of – goals, values, and practices – must be effectively transmitted for employees to understand and act upon it. Therefore, it’s essential to focus not just on what you’re communicating but also how you’re communicating it."

 

Read the full article to view the infographic and find the link to the detailed guide explaining these 16 best practices for internal communications:

  1. Envision, strategize & plan first
  2. Use the right tools
  3. Be visual
  4. Make it entertaining
  5. Include metrics whenever possible
  6. Don’t lose sight of the big picture
  7. Provide channels for feedback and ideas
  8. Encourage cross-departmental communication and collaboration
  9. Avoid communication overload
  10. Don’t just inform – inspire action
  11. Open the lines of communication
  12. Maintain transparency
  13. Encourage company-related use of social media
  14. Share industry news, trends and insights
  15. Use internal communications to recognize and praise success
  16. Create a customer-centric team with personas
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Communication Labeling System: How to provide expectations and relevance to your communications | Melcrum

Communication Labeling System: How to provide expectations and relevance to your communications | Melcrum | Internal Communications Tools | Scoop.it

"Have you launched a new communication program or channel, expecting employees to dive right in, participate and do their part? But they don’t, and you’re left with wondering why. Isn’t this something they needed, maybe even wanted? In fact, employees may simply not know what to do with the information that we have just communicated. If we haven’t let them know our expectations, and made it easy for them to follow, we’re missing a big opportunity."


Read the full article to find out more about using these communication labeling system ideas to clarify expectations, bring greater relevance, and fuel participation with your employees:

  • Categories:  instructional & descriptive
  • Mix and match for the ultimate approach
  • Customize your labels and categories
Kim Zinke (aka Gimli Goose)'s insight:

Love the idea of the colour coded labeling and inserting as a text box within an email.  Combine that with appropriate labeling in the subject line and I think this could be a winner. 

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Write by number | Wylie Communications

Write by number | Wylie Communications | Internal Communications Tools | Scoop.it

"I once asked fiber artist Jason Pollen how he could be creative under the constraints of designing textiles on assignment for clients like Chanel and Donna Karan.


“There’s a whole universe to explore within the color yellow,” he said.
The most creative people see constraints, rules and guidelines as tools for creativity, not obstacles. After all, few people want to read an article, no matter how creative, that doesn’t use basic standards of, say, spelling, grammar and punctuation.


One of the best ways to use constraints for creativity is to template your writing."


Read the full article to find out more about:

  1. Why to template your writing
  2. What to template
  3. How to create templates
Kim Zinke (aka Gimli Goose)'s insight:

Templating - great time saving tip!  And I love the consistency it provides and that anyone can utilize it. It will take a bit of time up front, but it'll save so much time at the back end.  Don't forget to look for pieces you've already created that you like the format of, and use as a starting point.


Use templates for communication pieces you do over and over again, and give yourself more time to be more creative on other projects.

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The Currencies of Trust and Shamification | Hannon Digital

The Currencies of Trust and Shamification | Hannon Digital | Internal Communications Tools | Scoop.it

The Digital Leaders Think Tank is a UK cross-sector, not-for-profit venture where leaders in digital marketing and communications share best practice and lessons with each other.  At a recent session they discussed Internal Social Media and the Implications for the Internal Communications Function.


Read the full article to find out examples and more about these discussion topics:

  • ways to utilise internal social media to impact change
  • understand what the barriers to change are so you can try to remove them
  • have to lead by example
  • how to remove the fear factor of communicating online
  • the currency of trust
  • shortest social media policy ever - don't be stupid
  • find out what your audience wants and answer "what's in it for me?"
  • people get things done, technology helps
  • gamification, not shamification
  • understand the five levels of attitude
  • education and training - and one big miss, not including best practices
  • importance of pre-planning
  • importance of leadership buy-in
  • fear of losing control
  • and a long list of additional abbreviated take-aways
Kim Zinke (aka Gimli Goose)'s insight:

Really interesting article to read.  Many of these issues/solutions were familiar.  And I have to agree with the author - I'll be adding shamification (public shaming exercise) to my terminology list. I can see how a game could quickly end up that way.

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Employee Communications and Engagement | Federal Communicators Network

When it comes to communications teams, the employee communications function is often at the low end of the totem pole. To work in employee communications is often to be in a junior role, away from the important stuff and disconnected from where the real action takes place. 

More and more, employee communications and engagement is being recognized as a critical function. It is not only vital to any successful communications or marketing campaign; it is also fundamental to organizational performance.


Read the full article to find out more about these best practices for employee communications and engagement: 


- Develop a strategy

- Have leadership buy-in

- Have the resources

- Avoid the vacuum

- Focus on face‐to‐face

- Technology isn’t the only answer

- Measure, learn, refine

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